Legal
Last updated: 27 July 2026
This policy applies to GuardianX licenses activated after an approved license request, executed license agreement and private payment instructions on the 6-month (€750) or 12-month (€1500) licensing options described on our Licensing Options page.
If you are not satisfied with GuardianX, you may request a full refund within 14 calendar days of your original license activation date, provided the request is made in good faith. To request a refund, contact support or reply to your license confirmation email.
Once the 14-day window has passed, license fees are non-refundable and non-proratable for the remainder of the term, except where a refund is required by applicable law.
Cancelling future renewal does not itself trigger a refund of the current, already-paid term. Cancellation simply stops the license from renewing at the end of the paid period.
Approved refunds are issued to the original payment method or bank account used for the license payment, typically within 5–10 business days after approval.
Where applicable law grants a statutory right of withdrawal for digital services, that right may be limited once you have expressly requested immediate access to the Service and acknowledged the loss of the withdrawal right upon full performance. Our 14-day guarantee in Section 2 is offered voluntarily in addition to, not instead of, any non-waivable statutory right you may have.
Please contact us before filing a payment dispute with your bank or payment provider — we resolve the large majority of payment issues directly and faster than a dispute process.
Refund requests and licensing-payment questions: see our Contact page.